Below are some of the most frequently asked questions from our residents. The information contained here is brief — at any time you need additional help, please contact our Client Services department via phone call or email.
Phone Number: 208-734-7700
Email: info@rentmeidaho.com
Applying & Moving In
1. How do I apply for a property?
Once you’ve found a place you’d like to rent, submit an application online. A $40 application fee is due at the time of submission. We’ll ask for basic information such as proof of income, employment details, rental history, and references.
2. What happens after I submit my application?
A leasing agent will do an initial review and then contact you via phone call or email with further information.
3. How long does the application process take?
Typically 3–5 business days. Due to seasonal demands, application times may vary. We complete applications in the order in which we receive them.
4. What do I need to bring when I sign my lease?
Your leasing agent will let you know what’s required. Some things that are standard are guaranteed money, a valid ID, and a device to go over the lease you’ve signed. For the guaranteed money, please bring cash, a money order, or a cashier’s check.
Rent & Payments
1. When is rent due?
Rent is due on the 1st of each month and is considered late at 12 am on the 6th.
2. How do I pay my rent?
We offer several payment options for your convenience:
- Pay online (24/7): Click here for online payment.
- Pay by cash at an approved payment center location (RentMoney): Log in to your Tenant Portal, click “Make One Time Payment,” then “Rent Money Payment,” then “Create Voucher.” Take a paper or digital copy of that voucher to your preferred payment center location.
If you have questions about any of these options, please contact us at 208-734-7700.
3. What happens if I pay rent late?
Late fees apply starting at 12 am on the 6th of the month. A $50 late fee applies, plus $7.50 per day until the entire balance — including the late fee — is paid in full.
Lease Terms & Renewals
1. How long is my lease?
Leases are typically written for a 12-month term. In some cases, a longer or shorter lease can be arranged, but it is at the discretion of the property manager.
2. What happens when my lease is up?
If you’ve met the conditions of your original lease, we’ll typically renew for another 12-month term.
3. What if I need to move out?
We require 30 days’ written notice before any move-out.
4. Can I break my lease early?
It’s possible, however, you’re still responsible for the remaining rent until the property is rented by a new tenant or your lease ends — whichever comes first. Also, by breaking your lease, you will forfeit your deposit.
Maintenance & Repairs
1. How do I submit a maintenance request?
It’s super easy! Under the Current Residents tab, click the link labeled “Submit a Work Order.” Log in and create a Work Order with the issue you’re having.
2. How quickly are repairs handled?
We like to stay on top of maintenance requests! We will come out to inspect the request within 1-2 business days and get it fixed as soon as possible. Reasons for delays in repairs include, but are not limited to, part delivery, an increase in requests, and the level of repair needed. The sooner a request is submitted, the more likely it is that a bigger issue won’t develop.
3. What if it’s an emergency (no heat, water leak, etc.)?
Did something happen after business hours that needs fixing immediately? We have a maintenance crew available for emergencies only after business hours. Just call our 24hr emergency maintenance line: (208) 738-3818.
Security Deposits & Move-Out
1. Will I get my full security deposit back?
Deposits are held in escrow and returned in full unless:
- You are past due on rent
- You have unpaid fees
- You did not give proper notice
- The property is left in an unsatisfactory condition
Any amount withheld is first applied to outstanding balances, then handled according to your lease.
2. What do I need to do before moving out?
Please review our Move-Out Checklist, which covers what needs to be cleaned, along with an explanation of what qualifies as normal wear and tear versus tenant damage. → Move-Out Checklist
General Policies
1. What is your pet policy?
Pet policies vary by unit — each listing lays out what is and isn’t allowed. If you have any questions about a specific property’s pet policy or breed restrictions, feel free to give us a call.
2. Can I have a roommate or sublet my unit?
Guests staying consecutively over 7 days, or more than 14 days total throughout the calendar year, must be added to the lease. Roommates must apply and be approved before being added to the lease. Subletting your residence is never permitted. Here is the link to our General Application so they can apply to be on the lease.
3. Who do I contact with questions or concerns?
Our Client Services department is available during normal business hours (10 AM–5 PM MST, Monday through Friday) by phone at 208-734-7700, email at info@rentmeidaho.com, or via the tenant portal under “New Conversation”